Aretaieio Hospital, a member of the HHG Group, has been officially accredited with the internationally recognized CHKS Accreditation Standard of the United Kingdom, which is considered one of the leading standards for evaluation and quality assurance in the field of healthcare worldwide.
With the protection of patients’ rights being one of our key priorities, and in accordance with the provisions of Law 54(I)/2005 on the Safeguarding and Protection of Patients’ Rights, Aretaeio Hospital has appointed a Patients’ Rights Officer, whose role is to promote, safeguard and support your rights.
Patients' Rights
| Right | What this means in practice |
| Right to healthcare and treatment | Access to appropriate medical care |
| Right to dignified treatment | Respect for personal dignity and humane treatment |
| Access to healthcare services | Access to services without unjustified delays |
| Protection against discrimination | No discrimination on the grounds of gender, age or other protected characteristics |
| Right to information | Information about your rights and the services available to you |
| Care with consent | No treatment may be provided without your consent |
| Medical information | Information about your diagnosis, potential risks and available treatment options |
| Care without consent | Permitted only in exceptional circumstances, such as emergencies |
| Participation in research | Permitted only with voluntary and informed consent |
| Confidentiality | Protection of the confidentiality of your medical information |
| Privacy | Respect for your privacy |
| Rights relating to medical records | Right to obtain copies of your medical records |
| Right to representation | Right to be represented by another person |
| Healthcare provider fees | Information about the cost of healthcare services |
If you feel that any of your rights are not being respected or upheld, you may contact the Hospital’s Patients’ Rights Officer, Ms Sophia Theofilou.
Telephone: 22200306.
All communications are handled with the utmost confidentiality, respect and transparency.
Please note that the Patients’ Rights Officer is not authorized to examine matters relating to medical expert assessments or alleged medical negligence, nor to consider requests for compensation or the imposition of disciplinary measures.
